Shipping policy

Shipping Policy

Last Updated: October 18, 2026

At Thread Theory, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains our delivery timelines, shipping process, and circumstances that may affect delivery.

1. Delivery Time

Our estimated delivery time is 5–10 working days, depending on your delivery location.

Working days generally exclude Sundays and public holidays. Actual delivery times may vary depending on courier availability, destination, and other operational factors.

The delivery estimate is not a guarantee of delivery by a specific date.

2. Delays Due to Weather and Natural Circumstances

Delivery may take longer than the estimated 5–10 working days due to circumstances beyond our reasonable control, including:

Severe weather conditions.
Floods, earthquakes, and other natural disasters.
Public holidays or government restrictions.
Courier service disruptions or logistical difficulties.
Unexpected operational delays or other unforeseen events.

In such circumstances, we appreciate your patience while your order is being delivered. We will assist with available tracking or delivery information where possible.

3. Order Processing

Orders are processed after the required order details and payment arrangements have been confirmed.

Processing times may vary depending on order volume, product availability, holidays, and operational requirements.

An order confirmation does not necessarily mean that your order has been dispatched.

4. Shipping Charges

Any applicable shipping or delivery charges will be displayed during checkout or communicated before your order is confirmed.

Where free shipping or promotional delivery offers are available, the relevant terms and eligibility requirements will be communicated with the offer.

5. Delivery Information

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.

Incorrect or incomplete address details, unavailable recipients, or unsuccessful delivery attempts may result in delays or additional courier charges where applicable.

Please ensure someone is available to receive the parcel when required by the courier.

6. Order Tracking

If tracking information is available for your shipment, we will provide it through the applicable communication channel.

Tracking updates depend on the courier's systems and may not appear immediately after dispatch.

If your order has not arrived within the estimated delivery period, please contact us with your order number so we can assist.

7. Delayed, Lost, or Damaged Shipments

If your shipment is significantly delayed, appears to be lost, or arrives damaged, please contact our customer support team.

We will review the available information and coordinate with the relevant courier where appropriate. Any resolution will be handled in accordance with our policies and applicable law.

8. Returns and Refunds

If you wish to return an item after delivery, you must submit your request within 7 days of receiving your order, subject to the eligibility conditions in our Returns & Refund Policy.

Please contact us before returning an item to receive instructions.