Privacy policy

Privacy Policy

Last Updated: October 18, 2026

Thread Theory ("we," "our," or "us") operates https://threadtheory.com.pk. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or purchase products from us.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Personal information: Your name, email address, phone number, billing address, and shipping address.
Order information: Products purchased, order details, payment status, and delivery information.
Communication information: Messages, inquiries, feedback, and information you provide when contacting customer support.
Technical information: Information such as your IP address, browser type, device information, and website usage data, where collected through our website or service providers.

2. How We Use Your Information

We may use your information to:

Process, confirm, and deliver your orders.
Communicate order updates, shipping information, and customer support responses.
Process eligible returns, exchanges, and refunds.
Improve our website, products, services, and customer experience.
Detect, investigate, and prevent fraud, misuse, and unauthorized transactions.
Comply with applicable legal obligations.
Send promotional communications where permitted and, when required, with your consent.

3. Payments

Payments may be processed by third-party payment providers. Your payment information may be handled directly by those providers under their own privacy and security policies.

We do not intend to collect or store full payment card details on our own systems unless explicitly disclosed through the relevant payment process.

4. Sharing Your Information

We may share relevant information with trusted third parties when necessary to operate our business, including:

Delivery and courier companies.
Payment processing providers.
Website hosting, e-commerce, analytics, and technical service providers.
Professional advisers or authorities where required by law.

We do not sell your personal information to third parties for their independent marketing purposes.

5. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage, and improve the shopping experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business and transaction records, resolve disputes, and comply with applicable legal obligations.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information we hold about you. Some information may need to be retained to fulfill legal, accounting, security, or contractual obligations.

To submit a privacy-related request, contact us using the details below.

9. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services. Those parties maintain their own privacy policies and practices. We encourage you to review their policies before sharing information with them.

10. Children's Privacy

Our website is not intentionally designed to collect personal information from children without appropriate authorization. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal obligations. Updates will be published on this page with a revised "Last Updated" date.